We offer refunds or exchanges on undamaged items within 14 days of it being received by you. We must however stress that in order to receive a refund or exchange, the item(s) must be unworn and in the same condition you received it, in their original packaging. Refunds will be made to the credit or debit card used to purchase the Items once we have accepted your returned item(s).
Items are classed as faulty if they are received damaged, or where it can be proven that there has been a manufacturing defect. Any fault must be brought to our attention within 14 days of receipt. Items that are damaged as a result of wear and tear shall not be considered faulty.
How to make a return
Please place the boots back in the Gilmour &Gray box, which must then in turn be placed back inside some card board box packaging. Please then sellotape the box up and return to
Gilmour & Gray Ltd, Beech House, Rodborough Common, Stroud, Glos, GL5 5DA
– including details of your name & ordering no.
When returning your item(s), we recommend that you send any
returns or exchanges by recorded delivery.